Your Satisfaction is our Top Priority
We get how important your memories are to you. Those moments from your family reunion, your wedding, your kid’s first birthday, their first day of school – they’re priceless. We select only the highest quality items which meet our strict standards for workmanship and designs. Our highly-trained production staff then artfully customizes each order to your specifications. Every package leaving our facility is carefully inspected and we guarantee our personalized products are free of defects and manufacturing errors.
Your order enters our production facilities immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. Check your spelling, dates, and names very carefully. Cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was sent. If you find any quality issue with your order, please contact us at [email protected] within 10 days and you may return it to us in new unused condition for a full refund or credits. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
In case of and ONLY if there is a manufacturing error or product defect for your order, which is acknowledged officially by us, we will execute the Money Back Guarantee – that you will be fully refunded by PayPal to your original settlement account.